Our software solutions manage production in our customers’ plants. Malfunctions or defective performance can lead to restrictions in production or to downtime.
We are aware of our responsibility, therefore we offer a range of comprehensive services.
As part of a maintenance contract our customers regularly receive new, improved and expanded versions of the software. Our customers can report problems or ask questions using our ticket system.
And within our preventive maintenance system we constantly monitor our customers’ systems. Whenever we establish weak points, we remove them or inform the IT officers at the customer site.
The Extended Support hotline is available to our customers 24/7, 365 days a year. Our experts can be reached directly by telephone and will help you without delay. We draw up a Service Level Agreement together with our customer which specifies the priority levels and the requisite response times.