Excellent support is mandatory

We make it our absolute priority to give technical support to our customers – 24 hours a day and 365 days a year. This is crucial to provide for the maximum availability and the maximum performance of your IT-system.

Therefore, we will react as promptly as possible to your service request. All our customers – those with or without a service contract – can request system support with a service request.

For holders of a service contract, running costs for support are clearly controlled and the response time to a service request are guaranteed to be within a fixed limit.

Customers without maintenance contract will be invoiced on a time and material basis.